ANA34959 Starry Congratulations

Guide for Checkout

Kindly mentioned details during checkout in Remarks Column: (whichever applicable)
Balloon Color:
Balloon Number:
Wording on Balloon:
Wording on Box:

We will send you the artwork when it is ready thru whatsapp / email to double confirm before proceed. Please provide a reachable contact for billing information.

Delivery Charge will be calculated automatically during checkout.

Delivery Date & Time can be chose during checkout.

General Guide of Balloons Related

Helium Gas / Air are temperature sensitive. Especially Foil Balloon will show a big difference when going in to an air conditioned building from outdoor hot air, like it is not inflated enough gas.

Our balloons are prepared at temperature around 28 degree Celsius to prevent balloon from bursting during delivery.

To solve the Foil Balloon problem, we always encourage customer to blow a puff of air (with straw) into the valve to make the balloons look firm during indoor air conditional usage. If balloons are delivered by in-house staff, we will touch up before handing over at event site.

Latex Type Balloon Float Time >24hrs
Foil Type Balloon Float Time +-1 week. Bigger size foil will have longer float time, different shapes are varies.

Return and Refund Policy

*Strictly No Refund after Balloons are Prepared / after Shipped Out

For Cancellation of orders

Refund due to cancellation can be made according to the terms and condition shown below:
 - Refund of 100% out of the total amount, if given 3 days (>72hrs)  notice upon delivery date.
 - Refund of 50% out of the total amount, if given 2 days (>48hrs) notice upon delivery date.
 - No refund if given less than 1 day (24hrs) notice upon delivery date, including last minute order.

Refund for local bank transfer will be made within 3-5 working days and refund to credit card / Paypal will take approximately 7-14 working days.

Damages of items:

Damages of perishable items like flowers, food items, balloons shall be flagged to 018-2289777 within 2hrs upon successful delivery. Replacement will only be given if item arrives in poor shape. (Eg, 50% of the items are none usable / 50% of the flowers are withered or dead)

Store Credit Voucher will be given as a compensation if small portion of the items are in poor shape. (Eg, 1pc out of 20pcs Balloons are deflated when arrive.)