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Privacy Policy & Terms of Service

Sapphire Event Enterprise operates the www.balloondelivery.com.my website as well as related websites including without limitation www.balloonsculpture.com (hereinafter collectively or individually "Website"), through which balloons, balloon bouquets and related products ("Products") are delivered and balloon decorating services are provided ("Services") and information and assistance about Products and Services are shared and provided.

This Website is used to inform visitors regarding our policies regarding the collection, use, and disclosure of Personal Information (defined below) if visitors decided to purchase our Products and/or use our Service.

If you choose to purchase our Products and/or use our Service, then you agree to the collection and use of Personal Information in relation with this policy. The Personal Information that we collect is used for providing and improving our Products and Service. We will not use or share your Personal Information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.balloondelivery.com.my, unless otherwise defined in this Privacy Policy.

Personal Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, postal address, and payment information. The Personal Information that we collect will be used to contact or identify you.

We use the information you provide to fulfill your orders; to improve our Website and Products and Services; to respond to problems, such as difficulties in navigating our Website or accessing certain features; to gauge user trends; to determine what Products and Services are most popular with users; and in fraud prevention. This information also allows us to provide content and offers that are most relevant to our users and to work more closely with our delivery partners. We do not include the payment information of our users for this purpose.

We also use Personal Information so that we may display or send custom, personalized content to our Website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers.

You may, at any time, opt out of receiving such information by clicking the unsubscribe button in the email and following the indicated instructions.

You may contact us to request that we correct, delete, limit the use, or make changes to your Personal Information to the extent permitted by law and upon reasonable verification of your identity. In the event that a revision or deletion to your Personal Information cannot be made, we will explain the reason.

We endeavor to be transparent about how Personal Information is obtained and used. Contact us if you have any questions about how we acquired your Personal Information, if we have it, how we use it, with whom we share it, and how or where it is stored, processed, or transferred.

Log Data

We want to inform you that whenever you visit our Website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We may use third-party services, such as Google Analytics, that collect, monitor and analyze this information to help us improve our Products and Services.


Cookies are files with small amount of data that is commonly used with an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our Website and Service Providers place and read “cookies” to collect information, facilitate your purchase of our Products and Services, and to improve our Products and Service. Visiting our Websites with your browser settings adjusted to accept cookies tells us that you have an interest in our Products and Services, and that you consent to our use of cookies and other technologies to provide them to you. Nonetheless, you have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to refuse our cookies, you will not be able to use some portions of our Service or purchase our Products.

Service Providers

We may employ third-party companies and individuals for the following reasons:

  • To facilitate and perform our Service, including fulfilling orders of Products;
  • To provide the Service on our behalf including our delivery partners who are balloon delivery and decorating companies that service our customers;
  • To assist us in analyzing how our Service is used and help us improve our Service.
  • To support the marketing of our Service and Products through review and re-marketing programs.

We want to inform you that these third parties have access to your Personal Information and may receive information about transactions conducted on our Website. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the Personal Information for any other purpose.


Our marketing service providers, including Google, place and read cookies in order to serve our advertisements based on past visits to our Website. These service providers, including Google, use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. This means we may continue to show advertisements to you across the internet.

We respect your privacy and are not collecting any identifiable information through the use of Google’s or any other service provider’s re-marketing system. In addition, you may opt-out of our service providers’ use of cookies by visiting Google’s Ads Settings or the Network Advertising Initiative opt-out page.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these third-party websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect Personal Information from anyone under 18. In the case we discover that a person under 18 has provided us with Personal Information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.